Shipping Policies
Standard Shipping & Expedited Shipping
We strive to ship orders as soon as possible, with expedited orders shipping the same day. Holidays are an exception to this policy, and shipping transit times may vary depending on the assigned carriers' holiday schedules. Common carriers used are UPS and USPS.
*Please note that delays are expected between Thanksgiving and New Year due to high demand.
Orders with economy shipping that are in stock will be shipped via the most cost-effective method and are typically shipped within 3 business days. Be advised that transit times can be 7-14 business days.
If you experience issues with receiving packages through USPS please be sure to include your PO BOX or select ground shipping to ensure there are no issues receiving your shipment.
If Ground Shipping is also offered, you may select this option to upgrade your shipping.
Please note that due to carrier pickup schedules orders placed on Friday through Sunday with expedited shipping (Next Day Air or 2 Day) will not be shipped until the next business day. All transit times are based on business days and do not include weekends. You will receive an email with a tracking number where you can track the status of your shipment.
Promotional Shipping/Free Shipping
Orders that qualify for promotional shipping rates (Free Shipping) will be shipped via the most cost-effective method. Free shipping is only applicable within the Continental United States and excludes Alaska and Hawaii. Be advised that transit times can be 7-14 business days. Also, be sure to note your order with a PO Box if you cannot receive USPS.
Oversize/overweight charges may still apply to some items, and orders containing these items are not eligible for Free Shipping. Orders with a cart weight over 80 lbs are excluded from this offer. Some products are also excluded from Promotional Free Shipping (Orders over $89) such as Everpure OCS, Everpure Food Service, Hoshizaki, T&S Brass, Hanna Instruments, Cuno - 3M Fluid Purification, Colder products, water coolers, water cups, PEX tubing, water fountains, well tanks, distillers, commercial RO membranes, media & resins, equipment pads and RO/UV systems.
Free Shipping
We offer free shipping on most orders over $89 within the United States. There are certain items due to size and/or weight that are not eligible for Free Shipping. If you add one of these items to your cart it will show a shipping charge instead of $0 shipping. Free shipping is only applicable within the Continental United States and excludes Alaska and Hawaii.
Oversized/Overweight Items FAQ
Additional shipping fees for large or heavy items such as calcite bags, storage tanks, UV systems, commercial RO systems, whole house pumps, water coolers, and many others may be applied during checkout. Many items on our website exceed 150 lbs. Please contact us with questions about orders exceeding 150 lbs.
Drop Shipping
We offer a drop shipping service with a blind-label option for a nominal fee. Please call 864.284.1801 if you are interested.
International Shipping
We ship orders internationally every day through our website. Please note that duties and taxes do apply to all international shipping orders.
Holiday Schedule
Our office and warehouses will be closed on the following days. Please note that we do not process shipments on the days listed below and we will resume shipping on the following business day:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
*If one or more of these Holidays fall on a weekend day, the Holiday will be observed on the following business day.
Address Changes
If an address change is required on an order that has already shipped, please note that there will be a minimum fee of $25. For expedited shipments, the fee is based on the UPS rate. Please note that we are unable to change the address for international shipments and USPS shipments. *The rate for address changes may vary depending on the specific shipment.
Warehouse Locations and Hours:
Greenville, South Carolina:
2299 Ridge Road
Greenville, SC 29607
M-F 9am - 6pm EST
Salt Lake City, Utah:
3195 W Professional Cir, Ste 200
Salt Lake City, UT 84104
M-F 9am - 6pm MST
*Change your delivery time and address via UPS My Choice Delivery Planner. Shipments may be subject to UPS Saturday Delivery Options or UPS Holiday Schedule